How do I place an order?

Click on the ‘Add to Cart’ button. Then click “My Cart” to “Checkout”

How do I view items in my shopping cart?

Click on ‘My Cart’ in the top right of page and your items will be listed.

How do I Checkout?

Click “My Cart” there you can review and amend your Cart. Click on “Checkout” fill out your details and select your method of payment.

Will I get a confirmation of my order?

You will be sent an email confirming details of the products you ordered. Their total cost, your details together with the delivery address.

Whom do i contact for order queries?

If you have a query regarding your order, please contact us. Allow 2 working days for delivery of your item before contacting us.

Is my payment secure?

We currently accept payment by cheque or BACS transfer. To use a debit or credit card we will take details over the telephone, such details will only be used once then destroyed. More payment options will become available in the future.

Non receipt of order

Our orders are sent by courier or in the case of small items by Royal Mail Recorded Delivery so all orders can be tracked.

What is Introdent's Returns policy?

Please contact us. We may charge a 25% restocking fee, goods return must be unused with intact packaging and in re-saleable condition. Return carriage costs are the responsibility of the purchasers unless the we shipped the goods in error.

Can I order from outside the UK?

Yes, we can ship outside of the U.K. please contact us. Shipping charges will apply according to destination, please contact customer services.