Click on the ‘Add to Cart’ button. Then click “My Cart” to “Checkout”
How do I place an order?
Click on ‘My Cart’ in the top right of page and your items will be listed.
How do I view items in my shopping cart?
Click “My Cart” there you can review and amend your Cart. Click on “Checkout” fill out your details and select your method of payment.
How do I Checkout?
You will be sent an email confirming details of the products you ordered. Their total cost, your details together with the delivery address.
Will I get a confirmation of my order?
If you have a query regarding your order, please contact us. Allow 2 working days for delivery of your item before contacting us.
Whom do i contact for order queries?
We currently accept payment by cheque or BACS transfer. To use a debit or credit card we will take details over the telephone, such details will only be used once then destroyed. More payment options will become available in the future.
Is my payment secure?
Our orders are sent by courier or in the case of small items by Royal Mail Recorded Delivery so all orders can be tracked.
Non receipt of order
Please contact us. We may charge a 25% restocking fee, goods return must be unused with intact packaging and in re-saleable condition. Return carriage costs are the responsibility of the purchasers unless the we shipped the goods in error.
What is Introdent's Returns policy?
Yes, we can ship outside of the U.K. please contact us. Shipping charges will apply according to destination, please contact customer services.